• Registered: 2009-05-22
  • Posts: 14

Topic: rnrn Characters on new ticket and when updating the ticket description

I installed the glpi and ocsinventory rpms from your repo. Everything is fine, but when I tested the ticket creation by e-mail I'm getting the "rnrn" characters on the e-mail notification. Checking on the web interface it is ok, but when I edit the "Description" , it shows again the rnrn characters.

Example:
Email Follow-up: Yes
Category: No defined category
Content:
Hello,rnrnGood day.rnrnNeed assistance on e-mail client setup.rnThis is urgent.rnThanks.rnrnBest regards,rnCeejay Cervantes

Thanks in advance.
Ceejay Cervantes

Desktop : CentOS release 5.7 + rpmforge
Server : CentOS release 5.7 + EPEL + remi
  • Remi
  • Remi
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  • Registered: 2009-04-28
  • Posts: 3,833

Re: rnrn Characters on new ticket and when updating the ticket description

Yes, this bug have been reported upstream and is fix in SVN (0.72 branch).
I will have a look to backport it to stable (0.71.x) branch

Stay tuned.

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  • Registered: 2009-05-22
  • Posts: 14

Re: rnrn Characters on new ticket and when updating the ticket description

I'll look forward on to it. Thank you very much.

Desktop : CentOS release 5.7 + rpmforge
Server : CentOS release 5.7 + EPEL + remi
  • Remi
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Re: rnrn Characters on new ticket and when updating the ticket description

Can you try 0.71.5-4 build :
http://rpms.famillecollet.com/enterpris … /glpi.html

This build is noarch, so will run on Fedora 6 - 11 or EL 5.

+

P.S it will be usefull for me  to know your distribution / version / arch, for example in your sign.

Laptop:  Fedora 38 + rpmfusion + remi (SCL only)
x86_64 builder: Fedora 39 + rpmfusion + remi-test
aarch64 builder: RHEL 9 with EPEL
Hosting Server: CentOS 8 Stream with EPEL, rpmfusion, remi

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  • Registered: 2009-05-22
  • Posts: 14

Re: rnrn Characters on new ticket and when updating the ticket description

Is it ok to perform an upgrade to the currently installed (from remi repo) using this one from remi-test?
Will the data in the database won't be affected?
Or maybe I should try this on other box?

Thanks.

Desktop : CentOS release 5.7 + rpmforge
Server : CentOS release 5.7 + EPEL + remi
  • Remi
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Re: rnrn Characters on new ticket and when updating the ticket description

> Is it ok to perform an upgrade to the currently installed (from remi repo) using this one from remi-test?
Yes

> Will the data in the database won't be affected?
No, but a daily backup is always a must do.

+

Laptop:  Fedora 38 + rpmfusion + remi (SCL only)
x86_64 builder: Fedora 39 + rpmfusion + remi-test
aarch64 builder: RHEL 9 with EPEL
Hosting Server: CentOS 8 Stream with EPEL, rpmfusion, remi

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  • Registered: 2009-05-22
  • Posts: 14

Re: rnrn Characters on new ticket and when updating the ticket description

Thanks. The "rnrn" characters are now gone. So far everything is fine.
Thank you very much.

Desktop : CentOS release 5.7 + rpmforge
Server : CentOS release 5.7 + EPEL + remi
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Re: rnrn Characters on new ticket and when updating the ticket description

Thanks for the feedback.

I will push this update to Fedora/EPEL repositories soon.

+

Laptop:  Fedora 38 + rpmfusion + remi (SCL only)
x86_64 builder: Fedora 39 + rpmfusion + remi-test
aarch64 builder: RHEL 9 with EPEL
Hosting Server: CentOS 8 Stream with EPEL, rpmfusion, remi

Remi's Website